Q: What is your return policy?

A: All sales are final. We do not accept returns, refunds, or exchanges. Please double-check your size and item details before purchasing.

Q: Can I cancel or change my order after it’s placed?

A: No, once an order is placed, it cannot be canceled or modified. Please confirm all details before checkout.

Q: When will my order ship?

A: Orders placed before 3 PM (EST) ship the same day, Monday–Friday. Orders after 3 PM ship the next business day.

Q: Do you offer local pickup?

A: Yes, select “Store Pickup” at checkout. We’ll message you when your order is ready for pickup.

Q: Do you ship internationally?

A: Yes, we ship worldwide. International shipping costs and times vary based on your location.

Q: Are your items authentic?

A: Yes, every item sold at Origins is 100% authentic. We thoroughly inspect and verify every product before it’s listed.

Q: How do I know if something will fit me?

A: We provide measurements upon request. DM us on Instagram or email help@originsnyc.com and we’ll get back to you ASAP.

Q: Are your sizes in US or EU?

A: All footwear is listed in US sizes unless noted otherwise. Contact us if you're unsure about sizing.

Q: What payment methods do you accept?

A: We accept all major credit/debit cards, PayPal, Shop Pay, Apple Pay, and Afterpay (if eligible).